Refund policy

Return & Refund Policy

Thank you for shopping with Sashani. Because all of our products are made to order and fulfilled by our print partner Printful, we follow their return and refund guidelines.

Damaged, Misprinted, or Defective Items

If your item is misprinted, damaged, or defective, please contact us within 30 days of receiving your order. Email shop.sashani@gmail.com with your order number and clear photos of the issue. Once approved, we will send a replacement at no additional cost.

Lost Packages

If your order hasn’t arrived within 30 days of the estimated delivery date, please contact us. We will work with our print partner to investigate and resolve the issue.

Returns

Items are made to order, so we do not accept returns unless the item is defective or damaged. If approved, items must be returned to the Printful facility listed on your package.

Wrong or Insufficient Address

If the shipping address provided is incorrect or incomplete, the package will be returned. Reshipping fees will apply once the address is corrected.

Unclaimed Shipments

Packages not claimed and returned to the sender may be subject to additional shipping charges if reshipment is requested. Unclaimed items may be donated after 30 days.

Face Masks and Hygiene Products

Due to health and safety reasons, we do not accept returns for face masks or similar hygiene-sensitive products.

Size Exchanges & Buyer’s Remorse

We do not offer refunds or exchanges for size issues or buyer’s remorse. Please double-check size guides before placing an order. If you'd like to exchange an item, a new order must be placed at your own expense.

For EU Customers

In compliance with EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, or sealed goods unsealed after delivery for health protection or hygiene reasons.

Contact Us

If you have any questions, contact us at shop.sashani@gmail.com.